All connectors
Freshservice
12 tools · Customer Support · IT Operations
Freshservice is a cloud-based IT service management (ITSM) solution with incident management, asset management, and IT service automation capabilities
Connect Freshservice
- Open Slashspace and go to Settings, then Connectors.
- On Discover, search for Freshservice and click Connect.
- Sign in to Freshservice in your browser. Slashspace updates when the account is connected.
- Then ask for what you need in any Agent mode chat. Freshservice is on in every chat unless you switch it off.
What your chats can do
12 tools from Freshservice.
- Bulk Update TicketsTool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
- Create Service RequestCreate a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).
- Create TicketTool to create a new ticket. Use when you need to log an incident or service request.
- Delete ReleaseTool to delete a release from Freshservice. Use when you need to permanently remove a release from the system. This action is irreversible — the release cannot be recovered once deleted.
- Delete Solution ArticleTool to delete a solution article from the knowledge base by its ID. This action is irreversible — the article cannot be recovered once deleted. Use this action when you need to permanently remove a solution article from Freshservice.
- Delete Solution CategoryTool to delete a solution category in Freshservice. Use this action when you need to remove a solution category that is no longer needed. This action is irreversible — the category cannot be recovered once deleted.
