All connectors
FuseDesk
27 tools · Customer Support
FuseDesk is a customer support platform for managing cases, email conversations, contacts, departments, representatives, chats, and webhooks.
Connect FuseDesk
- Open Slashspace and go to Settings, then Connectors.
- On Discover, search for FuseDesk and click Connect.
- Sign in to FuseDesk in your browser. Slashspace updates when the account is connected.
- Then ask for what you need in any Agent mode chat. FuseDesk is on in every chat unless you switch it off.
What your chats can do
27 tools from FuseDesk.
- Add Case NoteAdd an internal note or call record to a case and optionally change its status.
- Bulk Merge CasesIrreversibly merge multiple FuseDesk cases. This cannot be undone; call only after the user explicitly requests a merge and verifies every case ID.
- Bulk Update CasesApply an assignment, department, status, tag, CRM automation, CRM tag, or snooze operation to multiple FuseDesk cases.
- Change Case TagApply or remove one existing case tag from one FuseDesk case.
- Close ChatIrreversibly close a FuseDesk chat and end the live conversation. This cannot be undone. Supplying rep_id, department_id, or case_status may also create and assign a new support case from the chat.
- Create CaseOpen a support case for a customer in a FuseDesk department.
- Create Case TagCreate a reusable FuseDesk case tag.
- Create ContactCreate a FuseDesk contact. FuseDesk also links the new contact to a matching contact in the connected CRM, or creates that CRM contact when no match exists.
