All connectors
Helpdesk
14 tools · Customer Support
HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently.
Connect Helpdesk
- Open Slashspace and go to Settings, then Connectors.
- On Discover, search for Helpdesk and click Connect.
- Sign in to Helpdesk in your browser. Slashspace updates when the account is connected.
- Then ask for what you need in any Agent mode chat. Helpdesk is on in every chat unless you switch it off.
What your chats can do
14 tools from Helpdesk.
- List AgentsRetrieves all support agents (team members) in the HelpDesk account. Use this action to get a complete list of agents with their details including: - Agent profiles (name, email, avatar, job title) - Role assignments (owner, normal, viewer) - Team memberships - Status (active or invited) - Auto-assignment settings - Email signatures This action requires no parameters and returns all agents in the account. Useful for finding agent IDs, checking team composition, or verifying permissions.
- List Canned ResponsesTool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
- List Custom FieldsTool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
- List Email DomainsLists all email domains configured for the HelpDesk account. Returns a comprehensive list of all email domains set up in the HelpDesk account, including domain names, verification status, DNS records, and configuration flags. Email domains allow you to send and receive tickets via custom email addresses. Use this action to: - Get domain IDs and names for use in other API operations - Check domain verification and setup status - View DNS configuration requirements - Audit which domains are actively being used for inbox No parameters required - returns all email domains accessible to the authenticated account.
- List LicensesRetrieves all licenses (account configurations) for the authenticated HelpDesk account. A license represents a customer account and contains subscription information, global settings, default team/template assignments, and detected languages. Most accounts have one license. Use this action to: - Check account configuration and settings - Get account ID and metadata - View default team and template assignments - Inspect company settings and feature flags No parameters required - returns all licenses for the authenticated account.
