All connectors
Plain
22 tools · Customer Support
Plain is a collaborative support platform for B2B support teams, offering a modern, AI-powered interface to consolidate support channels and assist customers efficiently.
Connect Plain
- Open Slashspace and go to Settings, then Connectors.
- On Discover, search for Plain and click Connect.
- Sign in to Plain in your browser. Slashspace updates when the account is connected.
- Then ask for what you need in any Agent mode chat. Plain is on in every chat unless you switch it off.
What your chats can do
22 tools from Plain.
- Add Customer To GroupTool to add a customer to one or more customer groups. Use when you have a customer and groups ready.
- Create Customer GroupCreates a new customer group in Plain for organizing and segmenting customers. Customer groups allow you to categorize customers (e.g., by pricing tier, feature access, or support level) and manage them more effectively in your support workflow. Each group has a unique key, display name, and visual color for easy identification. Use this when you need to create a new customer segment for organization or filtering purposes.
- Create ThreadTool to create a new thread. Use after obtaining valid customer identifier.
- Delete CustomerTool to delete a customer from the system. Use when you need to remove a customer by their ID.
- Delete UserTool to delete a user from the system. Use when you need to remove a user by their ID after confirming existence.
- Fetch CompanyTool to fetch company details by ID. Use when you need the full profile of a company, including name, domain, contract value, owner info, and timestamps.
- Fetch IssuesFetches external issue tracker links (Jira, Linear, GitHub, etc.) associated with a customer's threads. Returns a flattened list of all issue links across the customer's threads, including the thread context for each issue. Useful for getting a complete view of all external issues related to a customer. With defaults, returns up to threadFirst×linkFirst (2,500) total issue links; results are truncated if limits are exceeded, so reduce threadFirst or linkFirst for large datasets.
