All connectors
Request Tracker (RT)
11 tools · Customer Support · IT Operations
Request Tracker is a ticketing and workflow platform for managing support requests, queues, users, assets, knowledge articles, and related operations.
Connect Request Tracker (RT)
- Open Slashspace and go to Settings, then Connectors.
- On Discover, search for Request Tracker (RT) and click Connect.
- Sign in to Request Tracker (RT) in your browser. Slashspace updates when the account is connected.
- Then ask for what you need in any Agent mode chat. Request Tracker (RT) is on in every chat unless you switch it off.
What your chats can do
11 tools from Request Tracker (RT).
- Add Ticket CommentAdd a private internal comment to an RT ticket. The comment creates a durable transaction that REST2 cannot remove; RT scrips may still notify staff.
- Create TicketCreate a durable RT ticket in a queue. Creation may run RT scrips or send notifications and cannot be fully erased through REST2.
- Get QueueRetrieve one visible RT queue by id or exact name, including lifecycle and capability-sensitive links.
- Get TicketRetrieve one visible RT ticket, including its current fields and capability-sensitive links for allowed follow-up operations.
- Get Ticket HistoryReturn one page of detailed ticket history, including transaction types, field changes, comments, creators, and timestamps.
- List QueuesList queues visible to the connected RT user so an agent can select a queue for ticket search or creation. Returns one bounded page.
- List Ticket AttachmentsList attachment metadata references associated with a visible RT ticket without downloading attachment content.
