1Open Slashspace and go to Settings, then Connectors.
2On Discover, search for Supportbee and click Connect.
3Sign in to Supportbee in your browser. Slashspace updates when the account is connected.
Then ask for what you need in any Agent mode chat. Supportbee is on in every chat unless you switch it off.
What your chats can do
41 tools from Supportbee.
Add Label to TicketTool to add a label to a ticket. Use when you need to categorize or tag a ticket with a specific label. The label must already exist in your SupportBee account before adding it to a ticket.
Archive SupportBee TicketTool to archive a SupportBee ticket by its ID. Use when you want to move resolved tickets to the archive.
Assign Ticket to TeamAssigns a ticket to a team in SupportBee. Use when you need to route a support ticket to a specific team for handling. Note: If the ticket is already assigned to a team and a user, reassigning to another team will remove the user assignee.
Create Ticket CommentCreates an internal comment on a ticket in SupportBee. Comments are private notes visible only to agents, not to customers. Use this to add internal notes, observations, or collaborate with team members on a ticket.
Create ConsequenceCreates a new consequence for rules automation in SupportBee. Use when setting up automated actions that should be triggered by rules (e.g., auto-assign tickets, archive, or mark as spam).
Create Forwarding EmailCreate a new forwarding email address for the company in SupportBee. Use this to add new support email addresses that will forward incoming emails to your SupportBee account as tickets.
Create Filter
Creates a filter in SupportBee by linking a rule with a consequence. Use this after creating both a rule (defining match conditions) and a consequence (defining actions to perform).
Create RuleCreates a new automation rule in SupportBee to automatically process tickets based on conditions. Rules allow you to automate ticket workflows by: - Matching tickets based on field conditions (subject, sender, body, etc.) - Automatically applying actions like labeling, archiving, assigning, or setting priority Use this after fetching available labels/teams to get valid IDs for actions. The rule will be evaluated for all new and existing tickets matching the conditions. Returns the created rule's unique ID.
Create SnippetCreate a reusable snippet (canned response) in SupportBee. Snippets are pre-written text templates that agents can quickly insert into ticket replies. Use this to create standard responses for common customer inquiries like refunds, FAQs, or welcome messages.
Create SupportBee TicketCreates a new support ticket in SupportBee with a subject, content, and requester details. Use this action to: - Create tickets from customer inquiries or issues - Assign tickets to specific agents or teams during creation - Add tags and labels for better ticket organization - Include CC recipients to keep stakeholders informed The ticket will be created in an unanswered state and will appear in the inbox unless marked as spam.
Create Ticket ReplyCreate a reply to a support ticket in SupportBee. Replies are sent to customers via email and are visible to them. Use this when you need to respond to a customer's ticket with information, updates, or solutions. Provide the ticket ID and HTML-formatted content for your reply.
Create SupportBee UserInvites a new user to your SupportBee account. The user will receive an email invitation and can be assigned as an agent (handles tickets), admin (full access), or collaborator (view/comment only). Use this when you need to add team members to your helpdesk programmatically.
Delete SnippetPermanently delete a snippet by its ID from SupportBee. Use this action when you need to remove an unwanted or outdated snippet (canned response template). This action is destructive and cannot be undone. To find snippet IDs, use the 'Fetch Snippets' action first.
Delete SupportBee TicketPermanently delete a trashed ticket from SupportBee. The ticket must first be moved to trash using the Trash Ticket action before it can be permanently deleted. Only admins can delete trashed tickets. This action is irreversible.
Fetch Forwarding EmailsRetrieve all forwarding email addresses configured for the company. Use this tool to list the support email addresses that forward emails to SupportBee.
Fetch SupportBee LabelsTool to retrieve all custom labels. Use when you need to list labels for ticket categorization.
Fetch SnippetsFetches saved response snippets (canned responses/templates) from SupportBee. Snippets are reusable text templates that can be inserted into ticket replies. Use this to list available snippets for quick responses.
Fetch SupportBee TeamsRetrieves all teams in the SupportBee account. Use this to list available teams before assigning tickets to teams or filtering tickets by team. Returns team IDs, names, descriptions, and timestamps.
Get Avg First Response Time ReportTool to retrieve average first response time data points over time. Use when analyzing first-response performance metrics for support tickets. Returns time-series data with response times in seconds and Unix timestamps. Reports require admin API token access. Data is limited to a maximum 30-day window per request.
Get Replies Count ReportRetrieves replies count report data for the company. Returns time-series data points showing the number of replies over time. The report provides aggregate metrics for the entire company account and includes type information (company/user/team), the entity ID, and the metric name. Requires admin-level API access. Use this to analyze reply volume trends and patterns.
Get TicketTool to retrieve a specific SupportBee ticket by its ID. Returns complete ticket details including subject, content, requester, assignee, labels, and reply/comment counts. Use when you need to fetch full details of a single ticket.
Get Tickets Count ReportTool to get ticket count data points over time. Use when analyzing ticket volume trends within a specific date range. Supports optional filtering by agent, team, or label.
List Ticket CommentsRetrieves all internal comments (private agent notes) for a specific ticket. Comments are visible only to agents within the helpdesk, not to customers. Use this to review internal discussion history on a ticket.
List Ticket RepliesLists all replies on a specific support ticket in SupportBee. Returns reply content, replier details, timestamps, and attachments. Use this to view the conversation history on a ticket. Returns an empty list if the ticket has no replies yet.
List TicketsTool to list tickets from SupportBee. Returns a paginated list of tickets with optional filters for spam, trash, archived, assigned user/group, labels, and more. Use when you need to retrieve and browse tickets in the helpdesk.
List SupportBee UsersRetrieves all users and customer groups in your SupportBee company. Use this when you need to list team members, filter by user type (agents/admins vs customer groups), or include invited users who haven't confirmed their accounts yet.
Mark SupportBee Ticket as AnsweredMarks a SupportBee ticket as answered by adding the 'answered' status. Use this after sending a response to a customer to indicate the ticket has been addressed. This action is idempotent - calling it on an already answered ticket has no adverse effect.
Mark SupportBee Ticket as SpamTool to mark a SupportBee ticket as spam. Use when you need to flag unwanted or malicious ticket submissions after obtaining the ticket ID.
Mark SupportBee Ticket as UnansweredMarks a SupportBee ticket as unanswered by removing its 'answered' status. Use this to revert a ticket's status after it was previously marked as answered, typically when additional follow-up is needed from the support team. This action is idempotent - calling it on an already unanswered ticket has no adverse effect.
Remove Label From TicketTool to remove a label from a ticket. Use when you need to unlabel or uncategorize a ticket by removing an existing label.
Search SupportBee TicketsTool to search SupportBee tickets. Use when you need to find tickets by query with pagination.
Show Ticket ReplyTool to fetch a specific reply for a SupportBee ticket. Use when you need details of a single reply by ticket and reply IDs.
Show SupportBee User or Customer GroupRetrieves details of a SupportBee user (agent/admin) or customer group by their ID. Use this action when you need to fetch profile information like name, email, role, or timestamps for a specific user whose ID you already have (e.g., from a ticket response).
Trash SupportBee TicketTool to trash a SupportBee ticket by its ID. Use when you need to remove a ticket into the trash folder.
Unarchive SupportBee TicketTool to unarchive a SupportBee ticket by its ID. Use when you need to restore an archived ticket back to active status.
Unassign Ticket from TeamTool to un-assign a ticket from its assigned team. Use when you need to remove the current team ownership before reassigning or closing the ticket.
Unassign User From TicketTool to un-assign a ticket from its assigned user/agent. Use when you need to remove the current user ownership before reassigning to a different user or closing the ticket.
Unmark SupportBee Ticket as SpamTool to unmark a SupportBee ticket as spam. Use when a ticket was incorrectly flagged as spam.
Untrash SupportBee TicketRestores a trashed SupportBee ticket back to active status. Use when you need to recover a ticket that was previously moved to trash.
Update SnippetUpdate an existing snippet (canned response) in SupportBee. Use this to modify the name, content, or tags of a snippet. To find snippet IDs, use the 'Fetch Snippets' action first.
Update SupportBee UserUpdate an existing SupportBee user's profile information including name, email, role, avatar, or signature. This action modifies user account details via the SupportBee API. You can update one or multiple fields in a single request. Commonly used to change user roles (agent/admin), update contact information, or customize user profiles. Requirements: - Valid user ID (obtain from SUPPORTBEE_CREATE_USER_OR_CUSTOMER_GROUP or other user-related actions) - At least one field to update (name, email, role, avatar_url, or signature) Common use cases: - Promote an agent to admin by updating the role field - Update user email addresses when they change - Customize user signatures for support ticket replies
