All connectors

Callback24

27 tools · Call Tracking · Phone & SMS

Callback24 provides account APIs for managing phone calls, users, services, and routing groups.

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Connect Callback24

  1. Open Slashspace and go to Settings, then Connectors.
  2. On Discover, search for Callback24 and click Connect.
  3. Sign in to Callback24 in your browser. Slashspace updates when the account is connected.
  4. Then ask for what you need in any Agent mode chat. Callback24 is on in every chat unless you switch it off.

What your chats can do

27 tools from Callback24.

  • Assign User to ServiceAssign a Callback24 user to a service, optionally within a routing group.
  • Batch Assign Users to ServiceSequentially assign 1-25 Callback24 users to one service. This operation is non-atomic and has no rollback: processing stops after the first provider failure, malformed success response, or transport error. The attempted user can be marked unknown when the assignment may have occurred; verify membership before retrying. All remaining users are marked not_attempted.
  • Batch Remove Users from ServiceSequentially remove 1-25 users from a Callback24 service. This operation is non-atomic and provides no rollback: processing stops after the first provider failure, malformed success response, or transport error. The attempted user can be marked unknown when removal may have occurred; verify membership before retrying. Remaining users are marked not_attempted.
  • Cancel Upcoming Phone CallsIrreversibly bulk-cancel every upcoming phone call matching a phone number or lead reference. Optionally narrow the destructive operation by earliest scheduled time and service. The reason is permanently appended to each cancelled call's comments and defaults to 'Canceled by API, no reason'.
  • Create GroupCreate a routing group within a Callback24 service, with optional localized names.
  • Create Phone CallCreate or schedule a real phone call in Callback24. This action can trigger customer-visible telephony to the supplied recipient phone number.
  • Create ServiceCreate a Callback24 service for a website. This can create customer-visible widget or routing configuration.
  • Create UserCreate a company user in Callback24. This may send an invitation and may consume an account seat.
  • Delete GroupPermanently and irreversibly delete one Callback24 routing group by group ID. This deletion cannot be undone.
  • Delete ServicePermanently and irreversibly delete one Callback24 service and its associated routing and customer-facing widget configuration. This operation cannot be undone.
  • Delete UserPermanently and irreversibly delete one company user by Callback24 user ID. This operation cannot be undone.
  • Get Current UserReturn the Callback24 user identity associated with the connected API token.
  • Get GroupReturn one Callback24 routing group by ID with its service ID and localized names.
  • Get Phone CallReturn detailed metadata, tags, and assigned-user information for one Callback24 phone call.
  • Get Phone Call RecordingReturn the recording URL for one recorded phone call.
  • Get ServiceReturn one Callback24 service with opening hours, routing groups, and assigned users.
  • Get UserReturn one company user by Callback24 user ID.
  • List GroupsReturn all Callback24 routing groups with their service IDs and localized names.
  • List Phone CallsReturn one page of phone-call history, optionally filtered by type, date range, phone number, users, or services. Use limit with either page or offset to paginate; Callback24 does not document precedence, so do not combine page with a nonzero offset.
  • List ServicesReturn all Callback24 services with their nested groups, assigned users, and opening hours.
  • List UsersReturn all company users visible to the connected Callback24 account.
  • Remove User from ServiceRemove a Callback24 user's assignment from a service, optionally within a routing group.
  • Update GroupUpdate one or more localized names for a Callback24 routing group.
  • Update Phone CallUpdate editable metadata for an existing phone call without changing its explicit cancellation or start/end status fields. Provide at least one editable field in addition to call_id.
  • Update Phone Call StatusSet a phone call's cancelled flag and/or recorded start and end times; this changes operational call state. Provide at least one of cancelled, call_start_time, or call_end_time.
  • Update ServiceChange the website configured for an existing Callback24 service.
  • Update UserUpdate one or more profile or role fields for an existing Callback24 company user. Provide at least one of first_name, last_name, email, phone_number, or role.