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Troubleshooting & Support

Account Management

Your plan, credits, devices, and privacy opt-ins in one place

Last updated: July 6, 2026

Account Information

Settings → Account in the desktop app shows:

  • Your email address and a truncated Device ID

  • Your current plan — name, price, Active/Cancelling status, and renewal date

  • Your credit balance, shown as a dollar value, with a Reload button

  • A Devices list, with a link to manage devices on the web

  • Refresh account and Sign out buttons

  • A Privacy Settings section with opt-in toggles for individual features

There's no license key or license type anymore — sign-in is email-based (see Quickstart).


Privacy Settings

Slashspace is opt-in about anything that leaves your machine: "Control how your data is used and shared. We respect your privacy and only enable features with your consent."

Each feature is listed with a description and an Enable/Disable toggle:

  • Cloud vector DB — allows your node content to be indexed in the cloud vector database. This is what powers RAG Mode and AI Search; with it disabled, cloud indexing simply doesn't happen.
  • Analytics — anonymous usage telemetry that helps improve the app.

Both features stay off until you explicitly enable them. You can disable either at any time from the same toggles.


Managing Your Account

Device Management

  1. In the app, go to Settings → Account and click Manage devices on web (or visit slashspace.ai/account/plan directly)

  2. View authorized devices

  3. Remove unused devices


Payment Details & Invoices

  1. Visit slashspace.ai/account/plan

  2. Navigate to Payment Details

  3. Download invoices


Use cases

  • Ran out of credits mid-chat: click Reload next to your credit balance (or fix it from the error itself — see Troubleshooting).
  • Just upgraded on the web: hit Refresh account so the desktop app picks up your new plan without signing out.
  • New laptop: remove the old machine from the Devices list on the web, then sign in on the new one.
  • Turning on RAG: enable the cloud vector DB opt-in here before expecting RAG Mode or AI Search to index your nodes.

Persona Prompts

Create and manage reusable AI personas with their own instructions

System Preferences

App-level hardware preferences

On this page

Account InformationPrivacy SettingsManaging Your AccountDevice ManagementPayment Details & InvoicesUse cases