Account and devices
Check which account and plan this computer uses, manage the computers that share your plan, and sign out.
Your canvases live on your computer, but your plan and device slots belong to your account. Settings > Account shows both, so it's the first place to look when the app doesn't match what you bought.
Open Account settings
Click Settings at the bottom of the sidebar, then Account under General.
The top card shows the email you're signed in with, a shortened Device ID for this computer, and Sign out. Refresh account sits above it on the right.
Current plan
The Current Plan card shows your plan's name, a status chip such as Free trial, Subscribed, Cancelled or Lifetime updates, and the relevant date (trial end, renewal, or when a cancelled plan's access ends).
The button in the card's corner depends on how you pay:
- Manage subscription appears if you pay by subscription. It opens Stripe's billing portal in your browser, where you can update your card, cancel, or download invoices.
- Manage Billing appears for every other plan (Lifetime, an earlier one-time purchase, or an older plan). It opens your account page on slashspace.ai.
Without an active plan, the card says why and offers Subscribe. Below it, the Optional hosted wallet card shows your hosted balance in dollars. Prices, the trial and the wallet are covered in Plans and billing.
Devices
Each computer you sign in on uses one of your plan's device slots. Slashspace recognizes the computer itself, so signing out and back in, or reinstalling the app, on the same computer doesn't take another slot.
The Devices card lists each computer by name (or a shortened ID) with the date it was added. The header shows how many slots you're using, such as "1 of 2 devices".
Manage devices on the web
Removing devices happens on the web. Click Manage devices on web at the bottom of the Devices card (or go to slashspace.ai/account if the card isn't showing) and sign in with the same email if asked. In the Devices card there:
- Click a device under My Devices to open Manage Device. Rename it under Device Name and click Save, or click Remove Device to free its slot.
- Click Buy more slots to add device slots. It appears once you've paid for Slashspace (not during the trial).
When all your device slots are in use
If every slot is taken when you sign in on a new computer, the sign-in screen shows "All your device slots are in use". To swap an old computer for the new one:
- Click Remove a device in account settings, then sign in again. Your account page opens in the browser.
- Click the old computer under My Devices, then Remove Device.
- Back in Slashspace, click Sign in again.
If you've already paid, you can click Already own Slashspace? Buy an extra device slot instead.
Refresh your account
Slashspace re-checks your plan on its own when you come back from checkout or billing in your browser. If the Current Plan card still looks out of date after a purchase, a plan change or a deal applied to your account, click Refresh account. If it can't refresh, check your connection, or sign out and sign back in.
Sign out
Sign out signs this computer out and returns you to the sign-in screen. Your canvases stay on your computer. Signing out doesn't free the computer's device slot: remove it on the web for that.
Privacy settings
Privacy Settings, at the bottom of the page, lists optional features that use your data, each with its own Enable or Disable button. Privacy and your data explains what each one controls and what leaves your computer either way.
Delete your account
To delete your Slashspace account, email support@slashspace.ai from the address you sign in with. Your canvases are files on your computer, so they stay where they are (Canvases and folders shows where).